Individual Restaurants has an exciting opportunity for a People Operations Coordinator to join thier team based in Manchester city centre on a 5 month fixed term basis!

When you join Individual Restaurants, you’re not just joining one team. You’re joining a collection of leading restaurants, all with a stellar reputation for quality service and exceptional food across our collection of 30+ restaurants, Piccolino, Restaurant Bar & Grill, Forbici and Riva Blu.

Why work with us...

• The Sunday Times – Best Places to Work award winners 2024, 2025 & 2026!
• Full in-house training provided through our bespoke RISE platform
• 50% off your food and drink bill at any of our restaurants, at any time, for up to 8 people
• Enhanced Maternity and Paternity packages
• Access to up to 40% of earnt wages and financial wellbeing tools through Stream
• Employee Assistance Programme through The Drinks Trust, providing 24/7 support and access to counselling services.
• Career pathways and development through our high performers programme 3
• 3% employer pension contribution
• 15% off your grocery bill at Iceland Foods
• Health Care Cash Plan
• Opportunities to take part in fundraising and charity events
• Discounts and cashback from hundreds of high street and online retailers

We’re looking for an organised, detail‑driven People Operations Coordinator to join us on a 5 month fixed term basis. This role is perfect for someone who loves structure, accuracy and improving how things work behind the scenes in a fast paced hospitality environment. You’ll be the first point of contact for day to day People queries, the go to person for systems and processes, and a key player in delivering a smooth, compliant and engaging employee experience.

What You’ll Be Doing

People Operations & Administration

• Deliver accurate, compliant and high‑quality People administration
• Maintain up to date employee records and documentation
• Act as the first point of contact for routine employee relations queries
• Support managers in using People systems and processes confidently and consistently Process Excellence & Systems
• Oversee the day to day operation of People systems and workflows
• Improve processes with a focus on automation and reducing manual work
• Identify risks or gaps and support practical improvements

Onboarding, Compliance & Policy

• Support the rollout of new processes and systems
• Maintain compliance records and ensure documentation meets policy and legal requirements
• Coordinate key People processes, ensuring timelines are followed
• Build strong knowledge of People policies and support consistent application
• Contribute to improvement projects that enhance efficiency and employee experience

Employee Engagement & Experience

• Support engagement activity including surveys, focus groups and feedback sessions
• Coordinate engagement data and help turn insights into action
• Identify themes and opportunities to improve the employee journey

People Metrics & Insight

• Maintain and report on key People metrics including Right to Work compliance, turnover and onboarding feedback
• Ensure data accuracy and provide insight to support decision‑making

What You’ll Bring,,,

• Experience in People/HR administration or People Operations, ideally in hospitality, retail or another fast paced environment
• Strong administration, organisation and attention to detail (essential!)
• Confident working with People systems and data
• Comfortable supporting managers and employees with routine People queries
• Proactive, organised and motivated by improving processes
• CIPD Level 3 (or working towards it) is desirable but not essential. Strong admin and organisational skills matter most

What Success Looks Like

• People administration and systems are accurate, compliant and consistently applied
• Managers feel confident using People systems and following processes
• Employees receive timely, professional and supportive guidance
• Onboarding is smooth, compliant and engaging
• People processes are efficient, automated and continuously improving